General Product FAQs

1. What types of bathrobes do you offer?

We offer a wide range of bathrobes including cotton, waffle, terry, hooded, kimono style, luxury spa robes, lightweight summer robes, and plush cosy ones.

2. Do you supply both retail and wholesale customers?

Yes, we serve both individual buyers and wholesale customers such as hotels, spas, gyms, and event organisers.

3. Can I order bathrobes in bulk for hotels, spas, or events?

Absolutely. We specialise in bulk orders for businesses and events, and can supply large quantities on request.

4. Do you offer discounts on large wholesale orders?

Yes, we provide discounted prices for bulk and wholesale orders. The bigger the order, the better the savings.

5. Are your bathrobes available in different sizes and colours?

Yes, our bathrobes come in a variety of sizes (from kids to plus sizes) and colours to suit different needs and styles.

6. Can I order a sample before placing a bulk order?

Yes, we can provide samples so you can check the quality and fabric before making a larger purchase.

7. Are your bathrobes suitable for weddings and gifts?

Yes, our robes are perfect for wedding parties, bridesmaids, groomsmen, or as thoughtful gifts. They can also be personalised to make them extra special.

Personalisation & Embroidery

1. Do you provide personalised embroidery on bathrobes?

Yes, we offer embroidery services so you can add names, initials, or special messages.

2. Can I add a company logo to bathrobes and towels?

Yes, we can embroider your company logo on bathrobes, towels, and other products, making them ideal for hotels, spas, and corporate events.

3. What fonts and thread colours are available for embroidery?

We offer a wide choice of fonts and thread colours. You can choose the style and colour that best matches your brand or personal preference.

4. Is there a minimum order for personalised items?

Yes, personalised embroidery usually requires a minimum order. Please contact us for details based on your design and quantity.

5. How long does embroidery take before dispatch?

On average, embroidery takes a few extra working days, depending on the size of the order and complexity of the design.

6. Can I see a proof of my design before production?

Yes, we can provide a digital proof for your approval before we start the embroidery.

7. Do you offer bulk embroidery for hotels and spas?

Yes, we handle large embroidery orders for hotels, spas, salons, and other businesses.

Delivery & Returns

1. How much does delivery cost within the UK?

We offer affordable delivery options across the UK. The cost depends on the size of your order and is shown at checkout.

2. How long does delivery take after placing an order?

Standard delivery usually takes a few working days. Bulk or personalised orders may take a little longer.

3. Do you ship internationally outside the UK?

Yes, we ship internationally. Delivery times and costs vary depending on the destination.

4. Can I track my order once it has been dispatched?

Yes, once your order has been sent, you will receive tracking details so you can follow its progress.

5. What is your returns policy for bathrobes and personalised items?

You can return non-personalised items within our return period if they are unused and in their original condition. Please note: personalised items cannot be returned unless faulty.

6. Can I exchange a bathrobe for a different size?

Yes, exchanges are possible for unused and non-personalised bathrobes within the return period.

Payments & Support

1. What payment methods do you accept?

We accept all major debit/credit cards, PayPal, and other secure online payment methods.

2. Can I get a VAT invoice for my purchase?

Yes, VAT invoices are available on request for all purchases.

3. How can I contact customer support for bulk or customised orders?

You can reach our customer support team through our website contact form, email, or by phone. We’re happy to help with bulk and personalised orders.

4. Do you offer international shipping?

Yes, we do ship worldwide. Please check with us for international delivery charges and times.

5. How long does your standard delivery take?

Standard delivery within the UK usually takes 2–5 working days, depending on your location and the order size.